Answers every inbound call
A call that lands while every rep is busy, after hours or over the weekend - the agent picks up, finds out what the caller needs and logs it all on the record. Instead of a call nobody answered.
AI Voice Agent
An agent that talks to your customers on the phone: it answers inbound calls, dials new leads, and hands a rep only the conversations worth their time.
Most leads aren't lost because the reps are weak - they're lost because nobody got back to them in time. Active's voice agent does the talking for you: it answers calls that come in after hours, dials a new lead while they're still looking at your page, holds a real conversation, and hands off to a human rep only when there's something to close. You define who it is, what it knows and what it's allowed to say; it makes the calls nobody had time to make.
What you get
Dials out and warms leads
A new lead comes in? The agent calls right away, checks intent and need and updates the status - so your rep gets a list of leads who already talked, not a list of phone numbers.
Hands off at the right moment
Spotted a hot lead, or a request that needs a person? It transfers the call to an available rep with the full context - the customer doesn't start the story over.
How you build one
- Give it an identity - name, role, gender and voice. "Maya", for example, whose job is warming up leads.
- Write its personality and everything it needs to know about your business - in your own words, no code.
- Build the call flow on a visual board: the goal of the call, the questions it asks, and where each answer leads.
- Connect it to a number and to your campaigns, and let it start calling. Every call is logged, transcribed and analyzed like any other call in the system.
Why it works here
A voice agent cut off from your system is just another phone robot. Active's agent sits on the same CRM as your leads, calls and reps - so it knows who it's talking to, and whatever happens on the call carries on through the process.
- Natural speech - a real conversation, not a "press 1 for support" menu.
- Always available - late at night, under load, and when every rep is on a call.
- Everything on the customer record - transcript, summary, status and a follow-up task, right where your reps work.
- You set the boundaries - what it may say, when it hands off to a person and when it wraps up.
- It works alongside your reps - it takes the calls nobody had time for, and they get the people who are ready to talk.
Want to hear how it sounds?
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