Customer Onboarding & Implementation Manager
We're building an advanced platform for managing phone-sales teams - a smart dialer, AI assistant, call analysis, and CRM - and we're looking for someone to stand on the front line of our customers' success. This is a key role: making sure every customer gets the most out of the system, understands the product's value, and integrates it smoothly into their workflows. You'll work in a dynamic, family-like environment with a strong, innovative product.
Responsibilities
- Own the full journey of business customers, from closing the deal to a successful implementation
- Map each customer's sales-floor needs in depth
- Configure the system and tailor it to each organization's unique workflows
- Lead in-person and online training sessions for managers and sales teams
Requirements
- Significant experience in implementation, training, or customer management (Customer Success / Onboarding) in B2B - required
- Proven ability to map customer needs and translate them into technical configurations in complex systems
- Strong affinity for technology and broad, cross-domain system understanding (familiarity with CRM, VoIP, or AI - a significant advantage)
- Excellent communication skills, comfortable in front of audiences and executives, and able to make complex tech concepts accessible to end users
- Exceptional people skills, patience, and the ability to build trust and long-term relationships
- Highly service-oriented alongside a results-driven mindset, the drive to push processes forward, and the ability to work independently
- Full professional proficiency in Hebrew (spoken and written)