Legal

Cancellation Policy

Our policy on cancellations, refunds, and service delivery for system subscribers.

1. General and Acceptance of Terms

This document governs the relationship between Active Flow Ltd. and its users with respect to subscriptions, cancellations, and refunds. Making a payment through the checkout page (Tranzila) constitutes acceptance of all the terms set out in this policy.

2. Service Delivery

The service is provided as cloud-based software (SaaS). Access to the system opens immediately upon registration — no credit card details required. When a subscription is purchased, a transaction confirmation, invoice details, and login credentials are sent to the registered email address.

3. Free Trial

Every new account receives a 7-day free trial — no credit card and no commitment. No charge is made during the trial period. A paid subscription begins only when the user actively chooses a plan and enters payment details; there is no automatic charge at the end of the trial. If no subscription is purchased, access to the system ends when the trial expires — with no charge whatsoever.

4. Transaction Cancellation and Refund Policy

• Users have the right to cancel a transaction within 14 days of the transaction date, in accordance with the Israeli Consumer Protection Law, 5741–1981.
• For such a cancellation, a cancellation fee of 5% of the transaction price or ₪100, whichever is lower, will be charged.
• Payment processing fees actually incurred may be deducted from the refund amount.
• Digital information products and content that have been substantially used may be excluded from the right of cancellation, in accordance with applicable law.

5. Canceling Subscription Renewal

A paid subscription — purchased proactively by the user — renews at the end of each billing period. You can cancel the renewal at any time through your account settings or by contacting customer service; the cancellation takes effect at the end of the current billing period, and no prorated refund is given for a period that has already begun.

6. Data Retention After Cancellation

When a subscription ends, account data is retained for a 30-day grace period, during which you can export it or renew the subscription. After this period, the company may permanently delete the data.

7. System Availability

The company targets 99% availability, measured monthly, excluding scheduled maintenance windows and outages caused by factors beyond its control. Temporary unavailability does not constitute grounds for a refund, unless otherwise provided by law.

8. How to Submit a Cancellation Notice

A cancellation notice may be submitted in any of the following ways: in writing by email to support@activeflow-crm.com, by phone at 052-733-5353, or through your account settings in the system. Please include your full name, account details, and transaction number.