Cancellation Policy

1. General and Acceptance of Terms

This document governs the relationship between Active Flow Ltd. and its users with regard to subscriptions, cancellations and refunds. Making a payment through the checkout page (Tranzila) constitutes acceptance of all the terms set out in this policy.

2. Service Delivery

The service is provided as cloud-based software (SaaS). Access to the system opens immediately upon registration. When a subscription is purchased, a transaction confirmation, invoice details and login credentials are sent to the registered email address.

3. Trial Period

Every new account receives a 7-day free trial - no commitment. No charge is made during the trial period. A paid subscription begins only when the user actively chooses a plan and enters payment details; there is no automatic charge at the end of the trial. If no subscription is purchased, access to the system ends when the trial expires - with no charge whatsoever.

4. Transaction Cancellation and Refund Policy

• Users have the right to cancel within 14 days of the transaction date, in accordance with the Consumer Protection Law, 5741-1981.
• Such a cancellation is subject to a cancellation fee of 5% of the transaction price or ₪100, whichever is lower.
• Payment processing fees actually incurred may be deducted from the refund amount.
• Information products and digital content that have been substantially used may be excluded from the right of cancellation, as provided by law.

5. Cancelling Subscription Renewal

A paid subscription - purchased proactively by the user - renews at the end of each billing period. You can cancel the renewal at any time through your account settings or by contacting customer service; the cancellation takes effect at the end of the current billing period, and no prorated refund is given for a period that has already begun.

6. Data Retention After Cancellation

When a subscription ends, account data is retained for a 30-day grace period, during which it can be exported or the subscription renewed. After this period, the company may permanently delete the data.

7. System Availability

The company targets 99% availability measured monthly, excluding planned maintenance windows and outages caused by factors beyond its control. Temporary unavailability does not constitute grounds for a refund, unless otherwise required by law.

8. How to Submit a Cancellation Notice

A cancellation notice may be submitted in any of the following ways: in writing by email to support@activeflow-crm.com, by phone at 052-733-5353, or through the account settings in the system. Please include your full name, account details and transaction number.